Terms of Business

John Robert Quinn t/a Money Adviser

These terms of business set out the general terms under which Money Adviser will provide business services to you and the respective duties and responsibilities of both Money Adviser and you in relation to such services. Please ensure that you read these terms thoroughly and if you have any queries, we will be happy to clarify them. If any material changes are made to these terms, we will notify you.

Authorisation with the Central Bank of Ireland

Money Adviser is regulated by the Central Bank of Ireland as an Authorised Advisor under the Investment Intermediaries Act, 1995 and as an insurance intermediary registered under the European Communities (Insurance Mediation) Regulations 2005. Copies of our authorisations are available on request and can be viewed on the Central Bank’s website www.centralbank.ie or by calling 01 224 6000.

Our Services

Money Adviser is a member of the Irish Brokers Association (IBA). Our principal business is to provide broad-based financial advice including, but not limited to, retirement planning, savings and investments and life assurance. We also arrange transactions on behalf of clients in relation to life, pension and general insurance products. A full list of insurers and product producers with which we have a formal relationship with is available on request.

Life & Pensions Business

As an Authorised Advisor, we can provide broad-based advice across the market and place business on your behalf with the life assurance companies with which we hold an agency with. Money Adviser can provide advice on, and arrange products from the following range: life cover, serious illness cover, income protection/permanent health insurance, savings, investments and pensions.

With your agreement, we may review the policies you take out on a periodic basis to ensure that you are kept informed as to their benefits and to check whether they are still suitable for your needs. This may take the form of an annual fee-based review.

We will provide assistance to you for any queries you may have in relation to the policies we arrange on your behalf or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy. It is however, your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover, particularly in relation to income protection and serious illness policies.

Non-Life Business

As an Authorised Advisor, we can provide broad-based advice across the market, and place business on your behalf with general insurance companies or other product producers with whom we hold an agency. Money Adviser can provide advice on and arrange products from the following range: household, motor, commercial, public liability, employer liability and travel insurance.

We will also offer assistance to you in relation to the processing of claims on policies taken out with us and in seeking renewal terms of our cover.

To ensure continuity of cover, where you have an existing policy which is due to expire and where we have been unable to contact you, we may put continuing cover in force while awaiting your instruction. You will be liable for any premiums payable to the relevant insurer for the period of time between renewal of cover and when we receive your instruction. You have the right to not avail of this service.

Disclosure of Information

Any failure to disclose material information may invalidate your claim and render your policy void.

Money Adviser is remunerated by commission and fees from product producers on the completion of business. We may also charge clients a fee and we will notify you of any fee in advance and agree the scale of fees to be charged.

Default on Payments by Clients

Money Adviser will exercise its legal right to receive payments due to it from clients (fees and insurance premiums) for services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to the insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client.

Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.

Complaints

We ask that you make any complaint against us in writing directly to us first and foremost. We will acknowledge your complaint within 5 working days and we will fully investigate it. On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of, or response to your complaint, you are entitled to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman. A full copy of our complaints procedure is available on request.

Data Protection

Money Adviser is a Data Controller and Data Processor registered with the Data Protection Commissioner and complies with the Data Protection Acts 1998 and 2003.

The data which you provider to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. We would also like to keep you informed of insurance, investment and general financial updates provided by us or associated companies with which we have a formal business arrangement, and which we think may be of interest to you. We would like to keep in contact with you by way of letter, email, telephone call or personal visit. If you do not wish to receive such information please tick the box in the Terms of Business acknowledgement letter.

Compensation Scheme

We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Ltd. (See below)

Investor Compensation Scheme

The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in the Act.

The Investor Compensation Company Ltd (ICCL) was established under the 1998 Act to operate such a compensation scheme and Money Adviser is a member of this scheme.

Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so.

A right to compensation will arise only:

• If the client is an eligible investor as defined in the Act; and

• If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and

• To the extent that the client’s loss is recognised for the purposes of the Act.

Where an entitlement to compensation is established, the compensation payable will be the lesser of:

• 90% of the amount of the client’s loss which is recognised for the purpose of the Investor Compensation Act, 1998; or

• Compensation of up to €20,000.

For further information, contact the Investor Compensation Company Ltd on 01 410 4955.